SPA etiquette & opening hours

Appointments
To secure the widest possible choice of treatment times, we recommend booking spa treatments in our BalanceSPA when booking your stay.

Cancellation
If you need to cancel or reschedule a spa treatment, please let us know as early as possible. Cancellations up to 24 hours before the start of the treatment are free of charge. After that, we charge 100% of the treatment price if you cancel too late, reschedule, or do not show up.

Check-in
Please arrive 5-10 minutes before your treatment appointment. We make every effort to start all treatments on time. If you are late for your treatment appointment and your spa therapist or spa room is re-booked after you, we regret we will have to shorten your treatment time accordingly.

Therapy wishes
We have male and female spa therapists on our team. Please let us know any preferences at the time of your booking and let us know if you would like a specific spa therapist for your treatment. Please note that we will try to accommodate your requests as much as possible. However, for organizational reasons, we are unable to make any binding commitments to specific spa therapists. Thank you for your understanding.

Dress code
For all massages you receive unclothed, your body will only be partially uncovered. If you wish to participate in the classes of the BalanceSPORT program, we ask that you wear appropriate sportswear. Please note that our sauna area is a classic nude area. Wearing swimwear there is not desired. Sauna towels are available in sufficient quantity for you.

During the treatment
Please remove jewelry and watches before your spa treatment. We do not accept liability for lost valuables. We cannot tolerate inappropriate or suggestive behavior towards your spa therapist. Your spa therapist has the right to interrupt your spa treatment immediately in this case. We thank you for your understanding.

In all sauna areas and relaxation rooms
No smoking and no mobile devices! Please talk quietly and limit conversations to what is necessary, especially in the Silent Room. Laptops, cell phones, etc. are not allowed. Thank you very much.

Minimum age
Pools: from 14 years (jumping and romping is not allowed) 
Saunas: from 16 years
Fitness room: from 14 years (under 18 years accompanied by parents)

Bathing lake
Please note that our bathing lake is between 0.50 - 1.25 m deep. Nevertheless, it is only suitable for swimmers. In case of violation of your supervisory duty, accidents, slight and gross negligence, we would like to politely inform you that Quellenhof See Lodge does not assume any liability. Please respect the privacy of the guests who have booked our rooms "See-Suite" and "See-Villen" with direct access from their loggia to the bathing lake. Please keep your distance from the private villas. Thank you very much!

Spa and wellness services (Pools & saunas) in the Quellenhof main resort
All guests of Quellenhof See Lodge are allowed to share the amenities of the main resort - pools, saunas, relaxation areas - free of charge. Please note that you must register for sauna sessions at the Quellenhof main reception. The registrations start from 8:00 am on the respective day.